Mobile Banking Application for Customer Experience

Defining the Problem

Banking application caters to banks providing financial products. These banks need a brand customisable application that can help their agents connect and keep track of potential customers assisting them efficiently fill mandatory long forms.

YUJ Designs understood the current ecosystem with regard to the scenarios in which all the user tasks are carried out.
The problems found were:

Agents often struggled with even the basic tasks, e.g. users were not able to save or pause the form and get back to it at a later time. Instead, they had to fill it again from scratch.
Creating loan application was quite time-consuming and users could not get real time data on applications.

Solution

We crafted aesthetically pleasant application design for global languages making sure that all status updates and tasks are conveniently accessible. We developed the app by adding feature to pause in the middle of the form filling process and complete it later. Our development team ensured optimal experience and time by reducing the form filling time by providing data collection options like local ID scanning to auto-populate form fields.

In the absence of internet connectivity, the mobile app provides the facility to fill customer’s form offline and then upload it later. This application empowers bankers by increasing their efficiency using region specific automated data collection. In short, we designed and developed a mobile app that facilitated strong communication, flexibility, agility, transparency and real time data capture.

Banking application

Improving Loan Application Experience through UX Design

In A Nutshell

Defining the Problem

Solution

Business Benefits