Jun 14, 2024 5 mins
Latest from Design Khopcha
Jul 18, 2024 4 mins
The Feature Trap: Less is More
Imagine it's 6 pm on a Friday. Your customer support representative is looking forward to the much-anticipated Friday night party. Just then, the phone rings. On the other end, a frustrated customer is struggling to find the "Export Data" feature in your product.
This customer care executive has already helped 17 people with the same issue today. The irritated customer support executive thinks, "What is wrong with these people? Why can't they find a simple feature?"
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