Conversational UI design is about building software that people can talk to the way they’d talk to a person. Instead of forms and dropdowns, you get chat, voice and AI-driven exchanges. When it’s done right, products feel quicker to use and a lot less annoying to figure out.
You may haven’t put much thought into this, but like our fellow homo sapiens- technology, and the digital world also evoke a certain set of emotional responses within us.