Safer, Smarter, and Sustainable Mobility Solutions
Robust e-bus technology from Tata Motors.
Plying more than 2600 e-buses across India.
In a nutshell
Tata Smart City Mobility Solutions Ltd. (TSCMSL) operates over 2,600 electric buses across India, aiming to deliver smart, safe, and sustainable mobility in order to streamline EV bus operations, reducing penalties and delays.
Challenges
Managing a fast-growing EV fleet demanded real-time visibility, simplified workflows, and scalable systems, while balancing operational efficiency, driver experience, and service reliability.
High risk of penalties due to delays and limited real-time corrective mechanisms.
Lack of visibility into charging status and energy constraints across depots.
Fragmented tools for fleet monitoring, duty allocation, and real-time communication.
Absence of live KPI tracking for fleet performance and service reliability monitoring.
Slow detection and response to en-route incidents cause reactive handling of risks.
Low transparency into drivers performance, leading to reduced accountability and motivation.
The Personae
A diverse user ecosystem, from on-road drivers to city administrators, required role-based, multilingual, and scalable experiences that balance real-time control with simplicity and clarity.
Driver
Frustrations
- Feels disconnected and lacks motivation.
- Worried about performance due to operational situations that are not under his control.
Duty Dispatcher
Frustrations
- Stressed & helplessness due to limited visibility into bus status and driver behaviour.
- Frustration with absenteeism & outdated systems.
Incident Manager
Frustrations
- Dedicated to ensuring passenger safety, timely incident resolution.
- Stressed from managing different facets of incidents and high-stakes operational situations.
Smarter EV Mobility
Designed for Drivers. Built for Operations. Scaled for Cities.
The Crafted Experience
Check-in
- Detailed duty information in advance. Geolocation check-in ensuring attendance & timely out-shedding compliance.
Duty preparation
- Instant assigned bus info and status, reducing extra manual effort. Quick checklist to ensure readiness, minimising penalties and hassle.
Real time KPI Analysis
- Tracking contractual KPIs to monitor bus readiness and adherences.
- Identify root causes of revenue loss and speed up decision-making with real-time insights.
Smart Charging Plan
- AI scheduling for relieving afternoon anxiety.
- Scheduling based on bus out-shedding and SOC.
Live tracking
- Real-time tracking of all buses on route to monitor bus status instantly.
- Enabling quick action for timely duty completion.
Geofence master
- Defining depot, driver and vehicle master data for accurate tracking.
- Ensuring accuracy and compliance with regulatory requirements.
Design Impact
25–35% 
Minimise route schedule deviations with real-time monitoring and proactive alerts.
30–40%
Faster incident response enabled by live alerts and streamlined escalation flows.
20–30% 
Optimised duty allocation and charging planning to improve fleet utilisation.
