Designing forEmpowerment
Empowering youth through scalable skill-building & livelihood pathways.
In a nutshell
In a nutshell An impact-driven foundation supports underserved youth through skill development and livelihood opportunities.
Their fragmented operations were transformed into a unified digital system to improve visibility, reduce manual effort, and accelerate outcomes.
Business Goals
Build clear metrics to measure impact and drive continuous improvement
Create sustainable growth strategies to secure funding and expand reach
Effortlessly expand operations both within India and internationally
In the coming five years, facilitating the program in positively impacting one million youths in the next 5 yrs
Facilitate student’s successful placement in jobs and ensure their sustained retention in the workforce
Build clear metrics to measure impact and drive continuous improvement
Create sustainable growth strategies to secure funding and expand reach
Effortlessly expand operations both within India and internationally
In the coming five years, facilitating the program in positively impacting one million youths in the next 5 yrs
Facilitate student’s successful placement in jobs and ensure their sustained retention in the workforce
Challenges
The client struggled with fragmented, inefficient, manual intervened and Excel-driven processes.
Fragmented workflows and unclear ownership
Scattered Excel-driven operations causing errors
High manual workload leading to slow processes
Drop-offs due to friction & poor traceability
Limited visibility for decisions or reporting
The Personas
Personas representing roles, responsibilities, and real-world challenges
Outreach Coordinator
Oversees skilling partners, batches, compliance, and daily training operations.
Frustrations
- Manual data consolidation from scattered tools slows planning and auditing.
- Inefficient systems require repetitive manual tasks, reducing focus on quality and partner management.
Facilitator
Conducts classes, assessments, counselling sessions and tracks learner progress end-to-end.
Frustrations
- Attendance, scheduling, and documentation take excessive manual effort.
- Inefficient and complex workflows reduce time spent on teaching and student support.
Skilling Manager
Oversees skilling partners, batches, compliance, and daily training operations.
Frustrations
- Manual data consolidation from scattered tools slows planning and auditing.
- Inefficient systems require repetitive manual tasks, reducing focus on quality and partner management.
Placement Manager
Manages employer relationships, job mapping, and youth placement processes.
Frustrations
- No reliable system for tracking placements and employer interactions.
- Heavy reporting workload with fragmented data across spreadsheets, emails, and tools
Youth
Learners aiming to build skills, earn certifications, and secure job opportunities.
Frustrations
- Lack of clarity in steps, updates, and navigation across the skilling journey.
- Limited access to timely guidance, communication, and resources needed to progress smoothly
Unified Program Ecosystem
Research-Driven Foundations
41+
Interviews conducted
Conducted in-depth interviews with key stakeholders to understand challenges, user workflows, and technical needs.
10+
Complex personas
Addressed diverse user personas by closely understanding their roles, tasks, and expectations across the system.
400+
Tasks to be performed
Designed a single platform capable of supporting a wide range of interconnected tasks and workflows seamlessly.
The Solution
Crafted Experiences
Outreach Coordinator’s Daily Dashboard
A centralised workspace that brings tasks, targets, and field updates into one clear view.
- View daily tasks, targets, and status in one place
- Reduce time spent searching across tools and updates
- Track real-time progress and outreach performance
- Plan and execute field activities more efficiently
Enquiry Dashboard
A unified view to track and manage all incoming enquiries across channels.
- Monitor online and offline enquiries in one place
- Track real-time enquiry status and progress
- View overall enrolment numbers at a glance
Outreach Planning Overview
A planning workspace to organise and optimise community outreach efforts.
- Visualise outreach areas and visit history
- Access local demographics and community context
- Identify priority locations for upcoming visits
- Support informed, effective field planning
Batch Management
A central hub for managing batch activities and academic coordination.
- Track student attendance and daily activities
- Access batch-wise schedules and updates
- Store and retrieve key reference links
- Keep educators organised and aligned
User Feedbacks
The way the information is presented is very guided, it really helps me understand what to do next and speeds up the whole process.
This is such a well-thought-out, holistic platform. All the tasks I used to do across multiple apps, I can now do in one place. It really makes my life easier and reduces the mental load.
I now get a holistic view of all my tasks, with all the information I need to make decisions without juggling multiple Excel sheets in different tabs.
The application is super easy to use. Tasks that used to take me or my team almost a full day can now be completed in just 2–3 hours.
Everything I see on the screen feels relevant and clear, no matter what background I come from. It’s easy for anyone to follow.
After using the product for the first time, I’m genuinely excited. It’s going to save me so much time on manual data work and I can finally focus on other important things.
Over 95% Success Rate in UTs
Conducted 32 Usability Testing with different personas.
Impact by Design
80% of the users found the system intuitive which enhanced user satisfaction.
Centralised real-time insights enabled faster, informed decision-making.
50% reduction in drop-offs, enhancing the user experience.
70% increase in efficiency through reduced manual effort.
40% fewer delays due to automation, enabling faster process completion.
Business growth improved scalability and process transparency.
